Shipping Policy

Last Updated: September 8, 2026

Thank you for shopping with us! We are committed to delivering your order safely and as quickly as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.

2. Shipping Times

Estimated delivery times depend on your location and the shipping method available for your order.

• Standard Shipping: Approximately 5–10 business days

• Remote locations: Delivery may take additional time

• International orders: Delivery times may vary depending on the destination country, customs, and local courier services

Please note that delivery times are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping offers. Any applicable offer will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.

Tracking information may take 24–48 hours to become active after the package has been dispatched.

5. Delayed or Lost Orders

While we do our best to ensure timely delivery, delays may occasionally occur due to:

• Weather conditions

• Courier delays

• Public holidays

• Customs clearance

• Incorrect or incomplete shipping information

• High shipping volumes

• Events beyond our reasonable control

If your order appears to be significantly delayed, please contact our customer support team and we will assist you in checking its status.

6. Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If you provide an incorrect or incomplete address and the order has already been shipped, we may not be able to change the delivery address.

Any additional shipping or reshipping costs resulting from an incorrect address may be the responsibility of the customer.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We recommend taking clear photographs of the package and the product before disposing of any packaging materials. This may be required to help us investigate the issue with the shipping carrier.

8. Undeliverable or Returned Packages

If a package is returned to us because it was refused, the address was incorrect, delivery attempts were unsuccessful, or the package was not collected, we will contact you regarding the next steps.

Additional shipping charges may apply if the order needs to be reshipped.

9. Customs, Duties & Taxes

For international orders, the customer may be responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are outside our control and vary by country.

10. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team through the contact information provided on our website.

We are happy to help you with your order and delivery status.

Thank you for shopping with us!